Commander Coordinator

What You’ll Do:

• Provide tiered support: high-touch for top drivers, standard for general, and deactivation for performance issues.
• Manage the Salesforce case queue and collaborate with the Regional Network Manager.
• Use automated reporting to monitor driver tiers and flag issues early.

Requirements:

• 1-3+ years in driver engagement, dispatch, or account management, preferably in logistics.
• Proficiency with Salesforce or similar CRM and strong documentation habits.
• Clear, empathetic communication and ability to handle varied driver needs.

Your First 90 Days:

• Familiarize with drivers and tier structure in your region.
• Establish a working cadence with your Regional Network Manager.
• Learn to trust and override automated reporting with field context.

Your First 180 Days:

• Run consistent engagement cadence across all three tiers.
• Maintain a clean case queue and become a reliable source of ground truth.