Drive scalable engagement across a large portfolio of SMB customers through email campaigns and automation.
Analyze account data to generate insights and prioritize actions for customer health and retention.
Collaborate cross-functionally with Product, Sales, Marketing, and Support to drive customer value.
Fleetworthy offers a complete technology suite for fleet readiness, including safety, compliance, toll management, and weigh station bypass. Trusted by 75% of top North American fleets, the company supports millions of vehicles and fosters a diverse, inclusive culture.
Provides consistent, balanced and timely feedback on customer support performance as related to call and case audits.
Applies timely performance management standards and processes.
Fosters a positive work environment and consistently supports continuous learning.
PointClickCare is a leading health tech company that empowers healthcare providers to deliver exceptional care through a cloud-based platform. As a founder-led, privately held organization, it serves over 30,000 provider organizations and is recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.
Resolve escalated issues and serve as the sector's highest-level resource for complex shipments.
Coach and guide teammates in real time while monitoring live operations and allocating resources.
Operate the Airspace platform at expert level and identify process improvements.
Airspace is a tech-enabled freight forwarder redefining how the world's most critical packages are delivered using AI and patented technology. The company has raised over $140M, with employees worldwide, and is recognized as one of America's best startup employers.
Source new and existing carrier partners using digital platforms to service high-volume lanes.
Negotiate with carriers to enhance margins and achieve financial goals while tracking active loads for on-time delivery.
Resolve in-transit issues cross-functionally and communicate proactively to prevent problems before they arise.
Logan Premium is a third-party logistics provider that elevates the reputation of freight brokers by prioritizing integrity, service, and flawless execution. The company focuses on long-term relationships, impeccable attention to detail, and meticulous tracking, maintaining high standards of transparency and trust in every interaction.
Lead and coach a team of ~8 account executives to achieve quarterly targets and develop sales strategies.
Hire new account executives and provide onboarding and ongoing coaching for growth.
Work cross-functionally to solve problems, create training content, and embed cultural principles.
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for actionable insights. With a focus on improving safety and efficiency, the company represents over 40% of global GDP industries and fosters a high-performance, inclusive culture.
Lead and coach a team of M365 Ambassadors through biweekly 1:1 sessions and performance improvement plans.
Oversee case queue triage, resolve escalated issues, and ensure SLA adherence.
Analyze team performance, share insights, and collaborate with operations to improve POD effectiveness.
This role involves managing a POD of M365 Ambassadors to ensure operational performance and high-quality service for Microsoft customers. The team fosters a collaborative environment aligned with service excellence, focusing on people management and operational oversight.
Support daily provider and coach assignments based on licensure and operational requirements.
Monitor care team panels and ensure compliance with program type and changes.
Provide prompt responses to assignment requests and resolve discrepancies with stakeholders.
Twin Health empowers people to improve and prevent chronic metabolic diseases like type 2 diabetes and obesity using AI Digital Twin technology. With over $100 million raised and a team passionate about metabolic health, Twin Health is recognized as an innovator and a top most loved workplace, scaling rapidly across the U.S. and globally.
Lead and develop a team of Account Managers, coaching them through regular 1:1s and feedback.
Own client relationships as the senior operations owner for high-priority accounts.
Manage escalations end-to-end and drive activation and growth strategies.
They are the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most. Since 2006, they have helped organizations solve complex transportation challenges with a people-first approach.
Create and execute a plan for building a pipeline and selling into fleets of 100 to 750 vehicles.
Understand the value of Fleetworthy services and position them with both over-the-road and service fleets.
Maintain accurate records of activity and results in Salesforce and forecast sales pipeline monthly and quarterly.
Fleetworthy offers a complete technology suite for fleet readiness, uniting safety, compliance, toll management, and weigh station bypass solutions. Trusted by 75% of top fleets in North America, we support millions of vehicles and drivers, and we are committed to a diverse and inclusive culture.
Lead the Inside Sales Team to develop strategies that support field sales and grow customer base.
Oversee daily activities, coach team members, and drive achievement of weekly, monthly, and quarterly goals.
Collaborate with Marketing and Sales to execute call campaigns and report performance to senior management.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Resolve the hardest escalations independently using available resources with minimal assistance.
Make margin and cost tradeoffs by balancing speed, cost, and customer impact without defaulting to escalation.
Set the standard for the team by serving as a go-to resource on sector-specific processes and leading by example.
Airspace is a tech-enabled freight forwarder that uses AI and machine learning to coordinate logistics for critical packages like organs and semiconductors. The company has raised over $140 million and is recognized as one of America's best startup employers, with a culture of teamwork and impact.
Manage and lead a pod of Provider Relations Managers, driving provider adoption, engagement, and retention across Cadence markets.
Translate performance data into clear action plans and ensure consistent execution of core PRM operating rhythms.
Identify and address workflow barriers limiting provider adoption, and build scalable playbooks and tools in partnership with cross-functional teams.
Cadence is a clinical AI company that automates the treatment of chronic disease. With partnerships with over 20 leading health systems and a dedicated medical group, Cadence has been recognized by TIME as a Top 100 HealthTech Company and by LinkedIn as a Top Startup.
Lead and coach Support Analysts to deliver timely, accurate, and professional customer resolutions.
Manage daily support operations, ticket triage, queue health, SLAs, escalations, and quality monitoring.
Use performance data and cross-functional partnerships to drive continuous improvement.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare and help patients live their best lives. The team is mission-driven, collaborative, humble, inclusive, and focused on delivering on promises.
Act as primary support point of contact for assigned accounts, managing end-to-end case resolution.
Proactively monitor case health, track aging issues, and drive accountability across teams.
Coordinate with Support, Engineering, and Account Management to ensure timely updates and customer confidence.
Motive builds technology using AI and computer vision to improve safety and efficiency for businesses with vehicles. It serves nearly 100,000 customers across industries like transportation and logistics, construction, and energy, and is a Forbes Cloud 100 company.
Build and grow Jerry's organic presence across key channels like Reddit, Quora, YouTube, and TikTok.
Develop Jerry's playbook for how to show up in each community: when to post, when to reply, when to stay silent.
Grow Jerry's subreddits into active, trusted communities.
We are building the first AI agent to manage all your physical assets. We have reached 5M+ customers, raised $240M+, and have been profitable since 2024, with a fully remote team.
Manage a dedicated portfolio of brand accounts with a focus on long-term retention, satisfaction, and partnership growth.
Develop and execute tailored success plans for each account, driving product adoption and monitoring health signals.
Serve as the primary long-term point of contact for partners, conducting business reviews and coordinating cross-functional resolutions.
Nabis is the world's leading licensed cannabis wholesale platform, operating the largest portfolio of cannabis brands across California and New York. Backed by Y Combinator and prominent investors, they are scaling the cannabis supply chain with technology and have a growing team.
Coordinate training logistics including scheduling, materials, and LMS management for live and virtual sessions.
Support new hire onboarding by assisting with sessions, tracking progress, and providing administrative support.
Maintain training content library and compile reports on attendance and feedback for continuous improvement.
PatientPoint is a digital health company that transforms the healthcare experience through strategic delivery of behavior-changing content. It is the nation's largest digital network in 30,000 physician offices, offering a dynamic and purpose-driven team environment.
Provide property management and business operations support, including tenant communication and contractor coordination.
Manage Turo car rental operations, customer communication, and scheduling.
Use AI tools to streamline workflows and support administrative tasks across multiple platforms.
20four7VA connects offshore independent contractors with clients worldwide, primarily in developed markets. The company offers a supportive community with free training and constant guidance.
Serve as a trusted advisor to key accounts and support new client onboarding.
Generate accurate quotes, oversee contract negotiations, and coordinate delivery schedules.
Collaborate cross-functionally to ensure on-time order delivery and escalate risks as needed.
Myriad360 is a technology solutions provider that challenges employees to achieve great things. They are consistently recognized as a best place to work, with an inclusive culture and engaged leadership.
Ensure efficient utilization of pilots and track their attendance daily.
Communicate schedule updates and coordinate travel arrangements for crew members.
Audit schedules for compliance with company policies and FAA regulations.
Aero is redefining air travel with direct, premium flights via private terminals, inspired by the golden age of aviation. The company fosters a culture of trust and purpose, prioritizing transparency, support, and accountability for its employees.