Seasonal Customer Support Group Coordinator (Remote)

We are currently seeking an energetic Seasonal Customer Support Group (CSG) Coordinator who can thrive in a fast-paced environment. In this role, you will serve as a liaison between our corporate headquarters and retail stores, while also working with outside vendors to support our Sales Support Specialists in multiple capacities. The position requires extensive administrative experience, a talent for multitasking under deadline pressure and the ability to excel in a supporting role. Applicants should have exceptional customer service skills in dealing with both vendors and internal departments. A day on the job looks like this: Book new projects and ensure all required services are in place to meet Lakeshore standards Manage and track new projects through all stages Coordinate support services for installation dates Schedule labor for work to ensure successful project execution Maintain and manage all records and paperwork related to projects Maintain Salesforce records for all projects, including labor assignments, support service bookings and order information Work closely with our third-party vendors to support projects and customer needs Collaborate with other departments as needed Resolve issues efficiently as they arise Serve as the first line of communication for labor and third-party accounts Process and review invoices for labor and vendors Ensure projects are completed to satisfy all stakeholders Compose various forms of correspondence to maintain clear communications with all end users