L1 Support Analyst

Ticket Handling:

• Respond to and resolve incoming HubSpot tickets within 2–3 hours.
• Perform basic content updates and execute CSS changes.
• Manage user access and support third-party integrations.

Work Execution:

• Perform tasks through point-and-click dashboard/Gearbox interface.
• Perform tasks via HTML/CSS file edits.
• Validate changes using the non-live test environment.

Quality & Documentation:

• Document steps taken in HubSpot and maintain client history logs.
• Flag “red clients” or “repeat issues” per operational guidelines.
• Maintain accuracy and consistency across multiple brand templates.