Account Manager

The Account Manager will schedule and conduct periodic business reviews with existing clients to fully understand their use cases and promote additional usage/growth. They will lead product inquiry and discovery calls, own the client relationship, and serve as a project manager & escalation point. Coordinating with the Technical Support and/or Onboarding team to configure post-sales purchased features, monitor client usage, and provide regular usage updates. They also prepare and deliver proposals for upgrades and provide support during the renewal process. This role requires a minimum of 1 year selling or supporting B2B SaaS, proficiency in Salesforce, and strong communication skills.