Job Description
Support patients in their journey with Ro by answering questions to help them use and understand our platform and treatment offerings. Assist them in navigating their accounts, orders, and treatment plans. When necessary, you will also help triage patients to their healthcare team for any medical questions or assistance with their treatment plans. Respond to member inquiries across email and internal platforms, and able to support inbound/outbound calls as requested. Help with member onboarding, product education, and general troubleshooting across our website and mobile app. Help troubleshoot issues with account management, shipments, and billing. Be the eyes and ears of the patient, alerting the development and fulfillment teams of any technical issues that could potentially impact the patient experience. Your interactions with patients will be the basis of feedback that is delivered back to the rest of the company to continuously build on the patient experience. Find creative, fun, and professional ways to deliver the best possible support for our patients.
About Ro
As a Member Experience Coordinator, you will support patients in their journey with Ro.