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Key Responsibilities:
- Conducting educational telephone calls advising members of available benefits, services, and programs.
- Reaching out to members with identified gaps in care to encourage compliance and offer assistance.
- Managing system work queues and screening members for eligibility and history.
Qualifications:
- Associates Degree in education, communication, or health related field or equivalent work experience.
- 2 years of customer service support experience required.
- Skills include ability to work independently, decision-making, time management, and medical terminology knowledge.
Work Environment:
- Remote role within a collaborative and supportive team, with hours 8:00AM-5:00PM ET and occasional rotating shifts.
- Culture encourages innovation and use of AI tools to transform member service.
- BCBST is an equal opportunity employer and does not accept unsolicited assistance from search firms.
Bluecross Blueshield Of Tennessee
BlueCross BlueShield of Tennessee is the state's largest health benefit plan company, helping Tennesseans find paths to good health since 1945. They are a remote-first organization with many employees working from home, fostering a culture of innovation and collaboration.