Account Manager

Manage a portfolio of mid-market and enterprise accounts. This role will be instrumental in driving adoption, mitigating churn, ensuring renewals, and identifying upsell opportunities primarily for customers using our Managed Search product. You’ll work closely with technical champions, engineers, and IT stakeholders, ensuring that our customers maximize the value of our platform while reducing friction in search deployment, scaling, and optimization. Guide customers in leveraging Managed Search capabilities, ensuring they are optimizing performance, scaling efficiently, and reducing operational overhead. Serve as the primary point of contact for most of your technical champions, providing insights and best practices on search performance, uptime, and scaling.