PAS Coordinator

Customer Service:

• Provides high quality customer service to both external and internal customers via verbal and written communication.
• Demonstrates prompt and professional communication and flexible coverage of internal service needs.
• Applies process improvement methods and skills.

Centralized Managed Care Operations:

• Maintains current knowledge of managed care, insurance verification, and patient estimate practices and policies.
• Shares expertise with Patient Access Services (PAS) Departments, OHSU practice staff, and OHSU ancillary departments.
• Serves as an expert user of registration, cash collections and patient systems software including Epic.

Personnel Operations:

• Coordinates with employment supervisor for pre-hire and onboarding processes.
• Provides on the job orientation and department specific training for new personnel.
• Recommends updates to the CMC policy and procedures.

Administrative Functions:

• Serves as primary Timekeeper for the department, sending bi-weekly reminders.
• Maintains a clean, safe, and orderly environment for department staff.
• Troubleshoots equipment problems and initiates new equipment requests.