Restaurant Support Specialist - Retention

As a Restaurant Support Manager, you'll provide exceptional customer service with the goal of retaining and growing Yelp's client base. You will efficiently manage and respond to a variety of questions and issues that may require troubleshooting, researching, or collaborating with the team while listening to and reassuring clients. You'll provide exceptional and timely inbound customer support via phone and email, consult and educate customers, and become an expert in the Yelp Restaurant SaaS product suite. Adapting product recommendations quickly to suit client needs will be critical to success. You will help owners with their full suite of Yelp Restaurant tools to market their restaurant, efficiently manage their front-of-house, and drive diners.