Customer Service Surge Representative

Job Summary:

• Responsible for handling and resolving intricate inquiries from custodial and non-custodial parents, legal representatives, and state officials regarding child support services.
• Ensure every interaction follows Federal Title IV-D regulations, State privacy laws, and Standard Operating Procedures.

Key Responsibilities:

• Conduct case research, execute financial assessments, and clarify legal enforcement actions.
• Assist with paternity and case initiation, provide modification status updates, and process state form requests.
• Document and escalate technical problems within the state’s system that hinder case processing.

Qualifications:

• High school diploma or equivalent with two years of customer service or call center experience.
• Proficient in data entry, Microsoft Office, and call center software like Cisco Finesse.
• Strong attention to detail, ability to work independently, and excellent communication skills.

Compensation and Benefits:

• Hourly rate of $20.00 with a set schedule Monday-Friday 8am-6pm CT.
• Accrue PTO from day one, 401(k) with employer contribution after one year, and gym membership reimbursement.
• Paid training, equipment provided, and career growth opportunities in a supportive virtual environment.