Job Description
Provide advanced technical support for clients, acting as the primary point of contact for incident triage, analysis, and resolution. Handle after-hours support calls and service-impacting incidents, escalating issues to specialized teams when necessary. Create, update, and resolve support tickets with thorough documentation of troubleshooting steps, root causes, and customer communications. Monitor system health, dashboards, and service alerts to proactively identify and address potential issues. Collaborate with internal technical teams, network operations, and product teams to ensure timely problem resolution. Contribute to departmental initiatives, including technical documentation, knowledge base updates, reporting, and project coordination. Maintain expert-level knowledge of supported platforms to ensure accurate diagnosis, effective guidance, and proper escalation.
About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.