Client Success Associate

Role Overview:

• Provide exceptional client service throughout the roofing journey, ensuring clear and timely communication.
• Serve as a trusted liaison between clients and internal teams, scheduling and coordinating all necessary steps.

Responsibilities:

• Respond to client inquiries via phone, email, and text, maintaining professional etiquette.
• Update CRM systems with accurate notes, appointments, and follow-up tasks.

Collaboration:

• Work closely with sales, production, and administrative staff to keep projects on track.
• Identify potential issues early and coordinate solutions with internal teams.

Growth & Culture:

• Benefit from structured onboarding, ongoing coaching, and professional development.
• Join a collaborative, inclusive team committed to quality service and employee growth.