Service Delivery Manager

Key Responsibilities:

• Manage delivery for multiple concurrent customer engagements, from contract signature through go-live and customer acceptance.
• Act as the customer's day-to-day delivery contact, working alongside the account manager.
• Scope each engagement with the customer and internal teams, turn it into clear requests, and follow through to completion.

Qualifications:

• 5–8 years of program or project management experience, with at least 3 years in customer-facing delivery of cloud, data center, or hosting services.
• Technical fluency with cloud and bare metal infrastructure, enough to scope work and write clear requests for engineering teams.
• Strong organization, follow-through, and a calm, solution-oriented approach when plans change.

Compensation & Benefits:

• Salary range $135,000 - $150,000.
• 100% company-paid medical, dental, and vision insurance; 401(k) match up to 4% with immediate vesting; $2,500 annual professional development reimbursement.
• 11 holidays plus PTO accrual with rollover, increased PTO at 3 and 10 years, 1-month paid sabbatical every 5 years, annual anniversary bonus, and more.