Strategic Customer Success Manager

Company Overview:

• Vultr provides high-performance cloud infrastructure solutions including Cloud Compute, GPU, Bare Metal, and Storage, with 33 global data centers.
• The company is privately held and valued at $3.5 billion, trusted by hundreds of thousands of customers.

Key Responsibilities:

• Serve as primary post-sales business owner for a portfolio of strategic accounts, driving customer outcomes and growth.
• Build and maintain executive-level relationships, coordinating with TAMs, Sales, and Engineering.
• Lead business reviews and develop account plans to mitigate risks and identify expansion opportunities.

Qualifications:

• 7+ years in Customer Success, Account Management, or Strategic Accounts within IaaS/PaaS/Cloud.
• Strong technical acumen in cloud compute, networking, and storage.
• Exceptional communication, negotiation, and executive presence skills.

Compensation and Benefits:

• Salary range $130,000 - $200,000 USD.
• Benefits include medical, dental, vision, 401(k) matching, PTO, sabbatical, and professional development reimbursement.