Manage delivery for multiple concurrent customer engagements, from contract signature through go-live and customer acceptance.
Act as the customer's day-to-day contact, scope engagements, and track delivery of promised items.
Advocate for customers internally, report status, and improve delivery methods and standards.
Vultr makes high-performance cloud infrastructure easy, affordable, and locally accessible for enterprises and AI innovators worldwide. With 33 global data centers, it is the world's largest privately-held cloud infrastructure company, self-funded for over a decade and valued at $3.5 billion.
Own strategic direction for high-value enterprise customers, building trusted relationships and driving measurable value.
Use data-driven insights to evaluate performance and develop strategic recommendations.
Lead resolution of complex challenges and escalations with cross-functional stakeholders.
HackerOne is a global leader in Continuous Threat Exposure Management, uniting agentic AI with the world's largest community of security researchers. With around 1,000 employees, we foster an inclusive, customer-obsessed culture that values transparency, collaboration, and innovation.
Develop trusted advisor relationships with executive sponsors and align activities with customer business goals.
Drive adoption, training, and best practices to maximize customer value and ROI.
Identify growth opportunities and collaborate with sales to ensure retention and renewals.
Specright provides a purpose-built platform for Specification Management, helping companies digitize and act on supply chain data. It is an energetic, 100% remote company with an entrepreneurial, informal, and fast-paced culture.
Lead a team of Customer Success Managers and Strategic Account Managers to drive renewals, expansion, and customer outcomes.
Own Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) for strategic accounts, carrying an expansion quota.
Serve as executive sponsor for enterprise accounts, guiding long-term adoption and multi-year roadmap alignment.
Cayuse empowers organizations to conduct globally connected research with proven, integrated, and easy-to-use technology. Their growing team of highly skilled experts is committed to customer success and industry-leading solutions.
Lead and scale technical account management and customer success teams.
Own the customer journey from evaluation through adoption and expansion.
Partner with Sales and Product to drive retention and revenue growth.
Socket helps developers and security teams ship faster by automating open source security and supply chain management. Backed by $125M in funding and trusted by thousands of organizations, Socket is a remote-first company with a culture of excellence, rigor, ownership, and customer obsession.
Serve as the post-sales point of contact for enterprise accounts, guiding customers through onboarding, adoption, and renewal.
Build joint success plans focused on AI adoption and business outcomes, and lead Executive Business Reviews that document ROI.
Monitor account health and risk signals, qualify expansion opportunities, and partner with Account Executives on growth.
Airtable helps organizations build the applications and workflows they need to run their most important business processes, without being constrained by off-the-shelf software. With over 500,000 organizations including 80% of the Fortune 100, Airtable offers a flexible platform combining a relational database, custom applications, automations, and AI.
Own onboarding, adoption, and success plans for a portfolio of commercial and regulated-industry customers.
Drive retention and expansion by monitoring health scores, managing renewals, and building multi-threaded relationships up to CISO/CIO.
Act as the voice of the customer to Product and Engineering while keeping account plans and forecasts current in CRM.
Hypori is a high-growth cybersecurity SaaS company transforming secure mobility with a virtual workspace platform that lets users access enterprise apps and data from any mobile device with zero data on the endpoint. Backed by $55M in funding and expanding into commercial and regulated markets, the company values innovation, collaboration, and inclusive growth.
Own customer onboarding and adoption of Stratusphere, driving trust and measurable value.
Partner with customers, PE sponsors, and internal teams to accelerate savings approvals and reduce friction.
Bring structured field insights back to Product and use AI tools to scale customer success motions.
StratusGrid builds Stratusphere, a multi-agent platform that turns cloud complexity into measurable outcomes. It is a remote-first team of builders and operators focused on trustworthy automation and real business impact.
You will manage a pool of 10-20 top strategic customers, developing executive relationships and driving value through quarterly business reviews.
You will develop and execute a three-year strategic model to sustain growth and ensure high retention and revenue expansion.
You will collaborate with internal teams to identify upsell and cross-sell opportunities, maintaining 100%+ net retention rates.
Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. They are a high-growth healthcare IT company with a start-up vibe and over 3,000 customers.
Manage a portfolio of enterprise customers throughout their post-sales journey as the primary technical point of contact.
Drive product adoption, customer satisfaction, and successful renewals while identifying growth opportunities.
Collaborate with Sales, Support, Product, and R&D teams to resolve issues and capture customer feedback.
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. The company has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a culture rooted in humility, curiosity, and collaboration.
Own and grow a portfolio of up to 70 high-value enterprise accounts, driving ARR growth through expansion and retention.
Develop and execute strategic account plans, QBRs, and EBRs, leveraging cross-sell and upsell opportunities across Appfire's product ecosystem.
Partner with the Atlassian field team and channel partners to coordinate account strategies and de-risk complex renewals.
Appfire creates software that empowers teams to collaborate seamlessly, with a focus on breaking silos. They are a team of 800+ employees working remotely across 28 countries, recognized for growth and culture.
Drive customer outcomes and value realization for a portfolio of strategic enterprise accounts.
Serve as a trusted advisor to executive stakeholders and lead EBRs/QBRs to demonstrate value.
Collaborate cross-functionally to secure retention, growth, and successful customer initiatives.
Simpplr is an AI-powered intranet platform that unifies the digital workplace by connecting people, knowledge, and apps. It is a Series D company trusted by over 1,000 organizations, with a culture focused on innovation, collaboration, and employee experience.
Onboard and manage UpGuard customers to ensure they effectively use the platform to meet their goals.
Provide resources including success plans, training sessions, and regular check-in calls.
Translate customer requirements from risk management frameworks into tailored solutions on UpGuard.
UpGuard is redefining cyber risk management with its AI-driven CRPM platform, helping organizations manage their attack surface. The company has raised $75M Series C, scales to process 100 billion risk signals daily, and fosters a culture of autonomy and remote work.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Drive cross-functional engineering programs from concept to delivery, owning complex technical roadmaps and mitigating risks.
Interface with strategic customers and leadership across engineering, product, and sales to align priorities and ensure program success.
Establish program management standards and KPIs, fostering data-driven decision making and continuous improvement.
Vultr provides high-performance cloud infrastructure solutions globally, with 33 data centers serving over 185 countries. As a privately-held company valued at $3.5 billion, Vultr fosters a culture of innovation and growth with hundreds of thousands of active customers.
Own the post-sales relationship and health for EMEA customers across AI Agent Security, Workforce AI, and AI Red Team.
Lead onboarding and adoption programs that take customers from initial deployment to measurable security outcomes.
Drive retention and expansion by identifying new use cases, cross-product opportunities, and renewal risks early.
Check Point protects over 100,000 organizations worldwide from sophisticated cyber and AI-driven threats. They are recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
Serve as strategic partner and customer advocate for a portfolio of high-value Mid-Market and Enterprise customers, driving adoption and mitigating churn risk.
Lead implementation shadow-management and seamless Go-Live handoff, co-create Mutual Success Plans, and facilitate Executive Business Reviews to showcase value.
Collaborate cross-functionally to identify expansion opportunities, mentor team members, and contribute to operational excellence through playbooks and best practices.
Deputy is a global SaaS workforce management company that provides a platform to manage scheduling, time tracking, and communication for hourly workers. Serving over 1.5 million workers and 375,000 workplaces across 100+ countries, the company has a remote-first culture and is backed by top investors.
Own and execute a territory strategy for the East Region, expanding Tier 1 enterprise accounts and landing new strategic logos.
Build and maintain C-level executive relationships, leading complex multi-year sales cycles for cloud-native platform transformations.
Position Mirantis as a strategic partner for enterprise infrastructure modernization and AI readiness.
Mirantis is a Kubernetes-native AI infrastructure company enabling organizations to build scalable, secure infrastructure for AI and machine learning. It is a high-energy, open-source-driven company with passionate colleagues and a leadership position in container management.
Manage a portfolio of enterprise accounts to drive adoption, value realization, and long-term retention throughout the customer lifecycle.
Build strategic success plans, conduct Executive Business Reviews, and monitor KPIs to ensure customers achieve measurable value from Quest solutions.
Collaborate with sales, support, product, and renewals teams while surfacing qualified leads and acting as an escalation point for high-impact issues.
Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies, including 90% of the Fortune 500, trust Quest to solve their most critical IT challenges, and the company fosters an employee-first, inclusive culture.
Own strategic customer relationships after the sale, build onboarding playbooks and account health scoring, and lead a small customer success team.
Identify renewal risks at least 120 days in advance, partner with Sales on renewals and expansions, and run quarterly business reviews.
Manage escalations, coordinate cross-functional resolutions, and bring customer and vendor insights to Product and Engineering.
Our client is a SaaS company that powers branded vendor marketplaces for banks, venture capital firms, private equity firms, and business communities. They are a high-growth vendor management startup with a small, collaborative team offering direct leadership access and room to grow.