Grow and manage existing strategic accounts through upsell, cross-sell, and renewal activities
Build executive trust and co-create value by conducting strategic quarterly business reviews (QBRs)
Identify, negotiate, and close expansion opportunities while maintaining accurate forecasts and account plans
Check Point Software Technologies is the world’s leading vendor of cybersecurity, delivering advanced technologies and services to protect customers from sophisticated threats. The company is an award-winning employer, recognized by Forbes and Newsweek, with a culture driven by innovation and protecting the digital world.
Manage up to 30 accounts, building strong customer relationships from pre-sales through deployment.
Define success plans, guide implementation, deliver Executive Business Reviews, and track health in Gainsight.
Serve as a customer advocate, collaborating with Engineering, Product, Support, and Sales to drive adoption and retention.
ServiceNow, through Armis, protects the entire attack surface and manages cyber risk exposure in real time. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.
Manage a portfolio of up to 20 accounts, guiding customers from pre-sales through deployment to full platform adoption.
Build trusted relationships with technical users and executives, delivering Executive Business Reviews and driving value realization.
Serve as the customer advocate, validating deployment and configuration while collaborating with Engineering, Product, Support, and Sales.
ServiceNow is an AI control tower for business reinvention, whose platform unifies AI, data, and workflows to help the Fortune 500 work smarter. A large enterprise with an AI-native culture, we empower people to focus on meaningful work.
Manage a portfolio of BlackCloak's largest enterprise clients, owning retention and adoption results.
Lead complex onboarding, monitor account health, and deliver data-driven business reviews to executives.
Mentor team members, shape processes, and partner with Sales to expand coverage across accounts.
BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is a fast-growing leader in a new product category, serving Fortune 500 clients with a dynamic, fully remote culture.
Recruit and lead an Americas Customer Success team to improve customer experience and grow customer value.
Create scalable engagement models and develop CSM playbooks for the customer journey.
Analyze customer data and collaborate with sales, support, and product teams to drive success and reduce churn.
Sophos is a cybersecurity company that protects businesses from cyber threats. It is a remote-first company committed to building a diverse and inclusive workplace.
Own strategic direction for high-value enterprise customers, building trusted relationships and driving measurable value.
Use data-driven insights to evaluate performance and develop strategic recommendations.
Lead resolution of complex challenges and escalations with cross-functional stakeholders.
HackerOne is a global leader in Continuous Threat Exposure Management, uniting agentic AI with the world's largest community of security researchers. With around 1,000 employees, we foster an inclusive, customer-obsessed culture that values transparency, collaboration, and innovation.
Develop trusted advisor relationships with executive sponsors and align activities with customer business goals.
Drive adoption, training, and best practices to maximize customer value and ROI.
Identify growth opportunities and collaborate with sales to ensure retention and renewals.
Specright provides a purpose-built platform for Specification Management, helping companies digitize and act on supply chain data. It is an energetic, 100% remote company with an entrepreneurial, informal, and fast-paced culture.
Serve as a trusted advisor to clients, driving adoption and aligning Dragos solutions with security goals.
Own post-sales relationships, retention, and health metrics while minimizing churn and increasing expansion.
Collaborate with sales, account managers, and solution architects to prove value across Dragos offerings.
Dragos is a global leader in OT cybersecurity, combining technology, threat intelligence, and services to protect critical infrastructure. The remote-first team spans the US, Europe, Middle East, and APAC, built on authenticity, transparency, trust.
Act as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction.
Lead onboarding for high-value accounts and execute renewal and expansion strategies using the MEDDPICC methodology.
Collaborate with cross-functional teams and mentor other CSMs to deliver impactful customer outcomes.
Tenable is the Exposure Management company, helping over 40,000 organizations reduce cyber risk. Its global team supports 65% of the Fortune 500 and fosters a culture of belonging, respect, and excellence.
Own end-to-end customer success for enterprise security customers, driving onboarding, adoption, renewal, and expansion.
Lead a global CS organization across US and India, setting strategy, playbooks, and operational rigor to improve GRR and NRR.
Apply an AI-first mindset to proactively engage customers, accelerate adoption, and uncover growth opportunities.
ArmorCode is a security platform that helps enterprises unify and prioritize risk, using AI agents to drive remediation at machine speed. It is a global scale-up with a collaborative, 5H-values culture serving large enterprises like Visa and PayPal.
Manage a portfolio of approximately 30 enterprise accounts across EMEA as the primary post-sales contact.
Guide customers through onboarding, adoption, and renewal while translating product usage into measurable business outcomes.
Monitor account health, identify risks, and coordinate solutions across internal teams to drive retention and expansion.
They are a fast-growing, remote-first technology company focused on helping businesses unlock the potential of automation and AI-powered workflows. The culture emphasizes transparency, collaboration, and continuous learning, with a distributed team across Europe and regular off-sites.
Onboard and manage UpGuard customers to ensure they effectively use the platform to meet their goals.
Provide resources including success plans, training sessions, and regular check-in calls.
Translate customer requirements from risk management frameworks into tailored solutions on UpGuard.
UpGuard is redefining cyber risk management with its AI-driven CRPM platform, helping organizations manage their attack surface. The company has raised $75M Series C, scales to process 100 billion risk signals daily, and fosters a culture of autonomy and remote work.
Own strategic customer relationships after the sale, build onboarding playbooks and account health scoring, and lead a small customer success team.
Identify renewal risks at least 120 days in advance, partner with Sales on renewals and expansions, and run quarterly business reviews.
Manage escalations, coordinate cross-functional resolutions, and bring customer and vendor insights to Product and Engineering.
Our client is a SaaS company that powers branded vendor marketplaces for banks, venture capital firms, private equity firms, and business communities. They are a high-growth vendor management startup with a small, collaborative team offering direct leadership access and room to grow.
Drive customer success for APAC clients, serving as primary post-sales contact.
Own success plans, business reviews, and churn risk management to maximise value and expansion.
Collaborate with sales, TAMs, and support to align solutions with operational and security goals.
Dragos is a global leader in OT cybersecurity, providing technology, threat intelligence, and expert services to protect critical infrastructure. The company has a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Manage client accounts to grow KPIs, embed our solutions, and drive renewals and expansions.
Deliver complex technical integrations, strategic success plans, and quarterly business reviews.
Coach and support CSMs, partnering with sales and technology teams to unlock growth opportunities.
NICE Ltd. provides software products that help global businesses deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE serves 25,000+ enterprises including 85 of the Fortune 100, and is known for an ambitious, high-performance culture that challenges limits and plays to win.
Own the entire post-sale relationship for enterprise accounts, from deployment through expansion, with primary responsibility for renewals.
Run structured onboarding programs, monthly technical check-ins, and executive QBRs that demonstrate ROI and identify new opportunities.
Coordinate daily with Customer Success Engineers, Product Management, Pre-Sales, Sales Architects, and Account Managers to ensure seamless customer experience.
Britive is the leader in cloud-native Privileged Access Management (PAM), purpose-built to secure access across dynamic multi-cloud environments. It is a fast-growing, mission-driven startup backed by top-tier VCs, serving security-conscious organizations including Fortune 500 companies.
Manage and grow a high-value customer portfolio across EMEA, building long-term partnerships with utilities, regulators, and energy companies.
Drive retention and revenue growth through upsell and cross-sell initiatives, ensuring best-in-class adoption and satisfaction.
Represent Energy Exemplar as a thought leader at EMEA industry events and forums, shaping product innovation as the voice of the customer.
Energy Exemplar provides software for energy modeling and simulation, including PLEXOS, Aurora, and Adapt2, empowering transformative energy decisions. It is a fast-growing global team that values ownership, integrity, innovation, and customer success.
Manage a portfolio of enterprise accounts to drive adoption, value realization, and long-term retention throughout the customer lifecycle.
Build strategic success plans, conduct Executive Business Reviews, and monitor KPIs to ensure customers achieve measurable value from Quest solutions.
Collaborate with sales, support, product, and renewals teams while surfacing qualified leads and acting as an escalation point for high-impact issues.
Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies, including 90% of the Fortune 500, trust Quest to solve their most critical IT challenges, and the company fosters an employee-first, inclusive culture.
Build relationships with important internal and customer stakeholders, including c-suite decision-makers.
Create a long-term account strategy aligned with customer goals.
Collaborate with internal teams to meet customer needs and act as a trusted advisor.
Zscaler accelerates digital transformation with its Zero Trust Exchange platform, protecting customers from cyberattacks and data loss by securely connecting users, devices, and applications anywhere. Distributed across 200+ public data centers globally, the company is an AI-native enterprise focused on amplifying human potential with machine intelligence and is driven by a culture of ownership, collaboration, and ongoing feedback.
Build, lead, and mentor a team of Customer Success Managers, fostering a collaborative and high-performance culture.
Develop customer engagement and retention strategies to drive adoption, growth, and mitigate churn risk.
Partner with sales, product, and engineering teams to improve customer experience, operational scale, and renewal forecasting.
Chainguard is a trusted source for open source, providing hardened, secure, and production-ready software builds that help organizations build faster, stay compliant, and eliminate risk. Backed by leading investors and trusted by Fortune 500 enterprises and global industry leaders, the company fosters a transparent, customer-obsessed culture focused on intentional action.