Senior Customer Success Manager

About the role:

• As a Senior Customer Success Manager at Appfire, you will own and strategically grow high-value enterprise customer relationships.
• Your mission is to drive long term customer value through expansion, retention, and migration support.
• You will act as a trusted advisor, revenue driver, and advocate, leveraging deep account mapping and cross-sell strategies.

What you'll do:

• Own and manage a portfolio of up to 70 high-value strategic accounts, identifying and executing opportunities to retain ARR.
• Develop and execute account plans, QBRs, EBRs, leveraging deep account mapping to align customer needs with Appfire's ecosystem.
• Lead retention and migration deal cycles, utilizing multi-year options to capture cross-sell and upsell potential.

What we offer:

• Equity for all team members, fostering ownership and connection to growth.
• 25 days of annual leave, reduced summer hours, and flexible bank holidays.
• Full health insurance coverage, volunteering days, and a monthly work-from-home allowance.