Senior Customer Success Manager

About the role:

• As a Sr. Customer Success Manager at Appfire, you will own and strategically grow high-value enterprise customer relationships.
• Your mission is to drive long-term customer value through expansion, retention, and migration support.
• You will act as a trusted advisor, revenue driver, and advocate, leveraging deep account mapping and cross-sell/upsell strategies.

What you'll do:

• Enterprise Account Growth & Expansion: Own and manage a portfolio of up to 70 high-value strategic accounts.
• Customer Advocacy & Success Execution: Build relationships to become a strategic advisor to customers.
• Cross-Functional Collaboration & GTM Alignment: Leverage Appfire's partner ecosystem to drive joint success.

What we offer:

• Contract of Employment (indefinite) and company equity for all team members.
• 26 paid vacation days annually, Wellness Days, and 24 hours of paid volunteer time.
• Fully covered Luxmed private healthcare plan, life insurance, MyBenefit Platform, Home Office Allowance, and Lunch Card.