Customer Success Manager

Responsibilities:

• Serve as the post-sales point of contact for your accounts, guiding customers to the right answer or team.
• Drive onboarding excellence with a mutual plan so primary workflows launch within 90 days.
• Build joint success plans focused on AI adoption and business outcomes.

Requirements:

• 5+ years in enterprise customer success, account management, or technical account management.
• Track record of delivering measurable results through onboarding, adoption, and expansion.
• Technical fluency to guide both business and technical audiences on workflow automation and AI.

Compensation & Benefits:

• On-target earnings range: $115,000 - $166,900 USD depending on location.
• Total compensation includes opportunity to receive benefits and may include incentive compensation.
• For more on benefits, check out Life at Airtable.