Job Description
Provide prompt and professional technical support to administrators, teachers, and caregivers, using our Schools products. Diagnose and troubleshoot issues related to application functionality, device compatibility, and basic networking. Assist users with setting up and configuring devices, ensuring they meet all necessary requirements for our products.
Identify, analyze, and resolve technical problems by employing appropriate troubleshooting techniques. Documents and track all support interactions, including issues reported and resolutions provided through Zendesk. Collaborate with the development team to report bugs, suggest improvements, and ensure timely resolution for issues. Develop and maintain extensive knowledge for all our products, including new features and updates.
About Sutherland
One Sutherland is a global team creating breakthrough solutions in a diverse and inclusive environment—an equal opportunity employer that promotes a positive work environment.