Billing Specialist

The Role:

• You will own the billing cycle end to end in Xero, setting new customers up correctly and acting as the single point of contact for billing queries.
• You will investigate and explain ARR movements (new business, expansion, contraction, churn) as they appear in billing data.
• You will work closely with Revenue Operations and Customer Success to ensure billing data stays current and accurate.

Key Responsibilities:

• Issue customer invoices accurately and on time, matched to contract terms and pricing adjustments.
• Process credit notes and billing adjustments with proper authorization.
• Maintain clean and audit-ready billing records in Xero.

Who You Are:

• 2 to 4 years in billing, accounts receivable, or finance operations, ideally in a subscription or SaaS business.
• Hands-on Xero experience and strong Excel/Sheets skills for reconciliation and analysis.
• Methodical, self-managing, and curious about why numbers move.

Perks:

• Flexibility with remote, hybrid, and flexible working options.
• Opportunity to work with a global team across APAC, NA, and EMEA.
• Join a rapidly growing company with a world-class eNPS score of 78.