Carrier Manager

The Carrier Manager will take ownership of key components within Shippo’s global carrier network. This role focuses on managing performance, maintaining strong carrier relationships, and contributing to internal processes that ensure a high-quality shipping experience for merchants. As an individual contributor, the person in this role will operate with increasing independence, own their own carrier relationships as well as manage larger carriers as part of a team. The individual will contribute to high value projects, and influence cross-functional outcomes and will collaborate closely with internal teams—Product, Engineering, Support, and Sales—as well as external carrier partners to resolve issues, improve performance, and align on evolving priorities. The work will directly contribute to the success of broader team OKRs and business objectives. Shipping & handling responsibilities include owning the day-to-day relationship with a portfolio of domestic and/or international carriers, ensuring service quality and issue resolution, taking ownership of key carrier initiatives, identifying and tracking carrier KPIs, communicating effectively with both technical and non-technical stakeholders to resolve carrier-facing issues, maintaining accurate documentation for integrations, issue-handling workflows, and operating procedures, participating in or lead straightforward carrier projects, and acting as a liaison between internal teams and carrier partners, helping to translate strategic priorities into actionable tasks.