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What You'll Do:
- Conduct AI Quality Assurance Reviews: Evaluate AI-generated responses for accuracy and tone.
- Train & Tune AI Tools: Refine prompts and test enhancements to increase AI reliability.
- Identify Case Deflection & Knowledge Gaps: Analyze support trends and evaluate internal agent assist AI performance data.
What You'll Need:
- Currently Pursuing: Degree in Business, Communications, Data Analytics, or Computer Science.
- Strong analytical skills: Interest in customer experience and process optimization.
- Communication Skills: Confidence to present findings and collaborate across teams.
What's In It For You:
- Hands-on Experience: Work on real projects to enhance customer satisfaction and support operations.
- Meaningful Impact: Contribute ideas that shape customer experience strategies and drive improvements.
- Career Foundations: Gain practical experience to jumpstart a career in CX, tech, or business strategy.
ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, globally, supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments annually. Our culture is built on respect, trust, and belonging, fostering an inclusive environment where every team member can bring their authentic self to work.