Learn how teams across the business work and identify high-impact opportunities where AI can help.
Partner with stakeholders to define problems clearly, map workflows, and estimate potential value and effort.
Research and evaluate AI tools and approaches for business use cases.
SupplyHouse.com is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004. They value team members and cultivate a community where people come first, striving to foster growth while providing the best possible experience for their customers.
Serve as the primary point of contact for participants and site coordinators via phone, email, and support channels.
Map and document our support processes end-to-end — own the workflows, find the gaps, fix them.
Spot patterns in support issues and work cross-functionally to address root causes, not just symptoms.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Their mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial.
Design customer journeys for the AI Experience through personalized demos, tailored workshops, and value metrics across specific industries and use cases.
Create and validate outside-in discovery and facilitate high-impact workshops that showcase the native AI Experience capabilities of the ServiceNow platform.
Design, configure and deliver tailored demonstrations aligned with industry use cases and customer priorities.
ServiceNow provides innovative AI-enhanced technology that connects people, systems, and processes to empower organizations. With over 8,100 customers, including 85% of the Fortune 500®, they strive to make the world work better for everyone.
Analyse conversation data to identify improvement areas
Implement optimizations to enhance bot performance and user experience
Conduct A/B testing and monitor AI health metrics
Eltropy enables financial institutions to digitally engage in a secure and compliant way. They are disrupting the way people access financial services, helping community financial institutions improve operations, engagement, and productivity through their digital communications platform.
Provide expert assistance via live chat, email, and phone, resolving a minimum of 8 tickets per hour.
Troubleshoot software bugs and navigation issues, serving as the "power user" of the CE Broker platform.
Surface product feedback and collaborate to enhance the internal knowledge base and streamline support documentation.
Propelus simplifies workforce compliance management across healthcare with innovative technology. As a trusted leader for over 20 years, they focus on bringing more good into the lives of the people and organizations serving healthcare.
Analyze member feedback to identify areas for improvement using our existing automation tool stack.
Conduct regular performance reviews of AI tools, identifying trends, anomalies, and areas of underperformance.
Oura's mission is to empower every person to own their inner potential through their award-winning products. They help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. As a quickly growing company focused on helping people live healthier and happier lives, they ensure that their team members have what they need to do their best work — both in and out of the office.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Translate delivery experience into scalable standards.
Convert data and qualitative insights into recommendations.
Drive adoption of the CX delivery operating model.
Smarter Technologies delivers AI-first, human-in-the-loop (HITL) solutions. They focus on scaling predictable, high-quality customer outcomes. The company seems to have a fast-moving environment.
Partner with executive sponsors to identify high-impact use cases and turn them into measurable business outcomes.
Translate business needs into clear problem statements and success metrics; collaborate with Product and R&D.
Design and build AI agents with and for customers, rethinking business processes for maximum usability.
Jobgether connects job seekers with companies using an AI-powered matching process. They focus on ensuring applications are reviewed quickly and fairly, and they share top candidates with hiring companies.
Assist with planning, design, and development of contact center call flows and self-service IVR applications
Gain insight into the life cycle of projects
Gain development experience with various Cisco Contact Center development platforms, including WebEx Contact Center’s Flow Designer
C1 is the foremost, single-source provider of advanced communications and data technology for business, connecting customers to digital solutions from phone systems to managed solutions. They are passionate about designing, implementing, managing, and supporting customers' needs end-to-end.
Conduct targeted competitive, market, and business research, and distill relevant information into a strategic takeaway
Work with our Strategy, Creative, and Client teams to analyze consumer trends
Help identify insights that will inform the overall strategy and creative output
Kettle is a team of passionate, fearless creatives focused on delivering great products, redefining best-practices, and providing new opportunities for our clients. Their strategy teams across product, brand and marketing are the backbone of their work and fuel their creativity with insight, inspiration and innovation.
Instrumental in shaping AI interactions and experiences by designing clear, trustworthy content.
Lead significant AI initiatives, ensuring effective integration of language and interaction frameworks.
Collaborate to turn complex AI functionalities into user-friendly experiences, impacting customer interaction.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Jobgether identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Define and measure conversation quality KPIs that align with product, support, and business goals.
Analyze conversation data to identify failure patterns, drop-off points, conversion blockers, and untapped sales opportunities.
Partner with product and engineering to translate analytical insights into specific improvements: prompt refinements, conversation flow redesigns or updates to logic for how our AI responds to queries.
ZenBusiness helps others launch and run their own businesses. They are a remote company based in Austin, Texas with team members across the US that values a genuinely caring and supportive team.
Engage with clients to understand their business goals, customer personas, and resolution paths.
Write, test, and refine AI prompts and system instructions to optimize clarity, tone, and model performance across different channels.
Design experiences that gracefully handle multi-intent queries, context switching, and proactive interactions.
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands to enable agentic automation at scale across the entire customer journey and help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Manage all inbound phone, text, and email support to ensure clients feel supported.
Build and maintain a QA function to review response quality and coach the team.
Identify inefficiencies in workflows and tooling, and implement solutions.
Prosper Health aims to improve the lives of autistic and neurodivergent adults by delivering specialized, insurance-covered mental health services. They have thousands of active clients and 400+ clinicians, and their team is high-ownership and mission-driven.
Assist in executing client support-related activities.
Deliver reporting to our clients and/or client-focused data support.
Create high levels of client satisfaction by delivering accurate and insightful responses.
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach, and has operations in 100+ markets.
Own the success of a student caseload across consumer and/or B2B programs, driving engagement, retention, satisfaction, and completion.
Coach students through onboarding, study planning, habit formation, time management, motivation, and accountability.
Analyze student- and cohort-level data to identify trends, risks, and opportunities, translating insights into actionable recommendations.
Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. They offer flexible, mentor-led programs in high-growth fields and partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes.
You'll work with AI tools, test model outputs, and evaluate responses.
Document errors, gaps, and collaborate with our team.
Spot inconsistencies and provide structured feedback.
Project World Wide is involved in shaping the future of AI through training data. They seek motivated individuals to contribute to the development of cutting-edge AI systems.