Program Success Manager

Student & Client Success:

• Own the success of a student caseload across consumer and/or B2B programs, driving engagement, retention, satisfaction, and completion.
• Coach students through onboarding, study planning, habit formation, time management, motivation, and accountability.
• Manage sensitive and escalated student cases with empathy, sound judgment, and professionalism.

B2B & Partner-Focused Work:

• Drive client satisfaction and renewals by delivering consistent, high-quality student experiences and surfacing risks and wins early.
• Own cohort health week over week, managing large caseloads while balancing student support and project work.
• Collaborate cross-functionally to meet client needs, resolve issues, and improve execution.

Data, Documentation & Continuous Improvement:

• Analyze student- and cohort-level data to identify trends, risks, and opportunities, translating insights into actionable recommendations.
• Apply strong project management practices, including prioritization, status tracking, risk identification, and follow-through.
• Leverage AI and automation to improve efficiency and consistency in student support, documentation, and reporting.