Job Description
Expand your career working in IT by joining Serco as an Entry Level Help Desk Support! You will provide tier one support to all Serco employees supporting various government contracts throughout the country. You will be part of a 10-member team that works closely with Tier 2 and other various technical teams to deliver quality service and systems.
In this role, you will:
Provides support to end users on a variety of issues.
Actively take phone calls.
Actively work (incidents and tasks) in queue providing resolution.
Provides information for escalated issues and users.
Works in tandem with the other IT Service Desk members.
Identify, research, and resolves technical problems.
About Serco
Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation.