Customer Success Manager - Midwest, U.S.

An experienced Customer Success Manager is needed to join our fast-growing company in a breakthrough stage where we build our dream team with the most passionate and professional people in the industry. This remote position is based in the Midwest, U.S. The responsibilities include being responsible for customer's onboarding experience, adoption, and expansion across a range of relationships. Partner with customer shareholders, channel partners, and sponsors to drive product adoption. Be a customer advocate in influencing product roadmap and improvements. Gain deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments. Address and associate business benefits to align with emerging and evolving needs. Identify renewals needs with our clients on an ongoing basis and collaborate with internal teams to give the customer the best service.