Customer Support Specialist LATAM

As a Customer Support Specialist, it is all about helping people! You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers on how to successfully use Lodgify to set up their own accommodation website and grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting, and guiding them on how to make the most of Lodgify. You will provide top-tier support via phone, email, or chat, ensuring customer satisfaction by resolving issues promptly. The role involves troubleshooting and solving general technical issues related to the Lodgify platform, reporting customer feedback and issues to relevant teams, and identifying and documenting any software bugs or issues for continuous improvement.