AI Strategy & Operations Associate (Remote)

The Associate, Operational Strategy manages (Artificial Intelligence) projects by defining the AI roadmap, driving implementations, supporting performance monitoring and providing critical data to the company's internal business partners and leaders to drive strategic and tactical decision-making. Support (Artificial Intelligence) projects that have a high level of complexity, visibility, and impact across the organization. Leads the governance process on behalf of operations, assists in development of governance artifacts and presentations and maintains an understanding of overall business functions with in-depth knowledge of specific areas/functions and related activities as it relates to the operations AI portfolio. Assists in defining the roadmap for customer service focused strategic projects, including the AI roadmap. Provides support for the performance monitoring, continuous improvement, and root cause analysis processes for piloted and/or deployed AI use cases across operations. Provides support in development of business goals and objectives to leverage use of data and simplify processes.