Customer Success Manager

As a Veeva OpenData Customer Success Manager (CSM), you will serve as the primary product expert and strategic partner for our clients, guiding them to maximize the value of their OpenData solution and achieve their business objectives. This role blends deep product knowledge with proactive customer success methodologies, focusing on ensuring clients consistently realize the full, measurable value of their OpenData investment and experience exceptional satisfaction and advocacy. The CSM acts as a clear, strategic point of contact for OpenData, providing expert guidance, managing escalations, and advocating for the client's needs and product evolution internally. You will deliver training and education on OpenData subscription use and best practices. Be the voice of the customer, communicating feedback and strategic input to Product, Data, and Strategy teams. Proactively engage clients to understand business objectives and identify value realization opportunities. Cultivate strong, long-term client relationships built on trust and mutual success.