Expert Service Delivery Manager

This position is filled in the new Artificial Intelligence (AI) BU in the Digital Solutions portfolio unit of T-Systems. Its focus is on the global AI product business for external and internal customers. Tasks Manage contract fulfilment Take care of invoicing and controlling-heavy activities Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management Monitoring and reporting of SLA compliance Steering of resource demand management process Responsible for the cost control incl. forecast and involvment in optimization proposals Contract Implementation and Delivery Contribution Project Plan Structure Management (PSP and WBS Structure) Preparation of Invoicing activities, Cost and Controlling awareness Orchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure  effective delivery of services Work close with development and/or operational counterparts to ensure high quality Owning the overall SDM activities for AI product business