Customer Support Specialist

Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and/or email. Maintain multiple ticketing queues/mailboxes alongside of other team members. Take and record incoming phone calls. Provide training for key users and ensure the continuous support of the users of our systems. Complete integration of new carriers onto the platforms, requiring expert communication of interface configurations, project specifications, and coordination of system launch. Work closely with the other team members in various departments. Administrative tasks and documentation of all interactions through a ticketing tool. Become one of the main contacts for new and existing customers. Meet deadlines of all projects.