Job Description
As a Care Expert, your primary mission is to transform member requests into delightful experiences. You'll be their trusted guide, providing meaningful solutions, swift, timely responses, and crystal-clear, accurate information. You'll also provide transparent and helpful guidance every step of the way.
You'll dive into the fascinating world of healthcare, mastering both the intricacies of the French healthcare system and the unique needs of our B2B partners who've chosen Alan as their corporate health insurance provider.
You'll dedicate 80% of your time to providing exceptional member support, and 20% to driving innovative Care projects tailored to your unique expertise. As an experienced Care Expert, you'll have the chance to drive Process Excellence, guide and inspire fellow Alaners, and shape the future of Care at Alan.
About Alan
Alan's vision is to make prevention the new norm of care for all, building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery.