Head of Operations

About Wonderly:

• We are an end-to-end verticalized AI-native OS for home services businesses, replacing a dozen legacy applications.
• We have achieved product-market fit, built by a team of 70 over 18 months, with $50M+ in funding and $20M annual free cashflow.

About the Role:

• You will own the internal operating system for sales, customer success, and AI deployment, reporting directly to the CPO.
• Your goal is operational excellence, building tooling and systems that make the team world-class.
• You will manage engineers and also code solutions yourself, diving deep into data and processes.

What You'll Own:

• Tooling for the full accept phase: qualification, compliance, contracts, onboarding, and software deployment.
• Tooling for the nurture phase: CSM workflows, account health, lead hygiene, and performance dashboards.
• Revenue share operations: calculation, audits, collections, and the data brain for decision-making.

Expectations:

• Real ownership with direct accountability for acceptance quality, lead outcomes, and revenue numbers.
• Daily collaboration with GTM and Product teams, regular in-person work sessions, and a focus on speed and clarity.
• You will build, run, inspect, and change the system as needed, always putting the customer first.