Client Service Center Specialist

Client Interaction:

• Deliver high-quality service through phone, email, and chat.
• Guide clients on deposit and loan accounts, including balances and transactions.
• Research and resolve account problems, including mis-posted transactions.

Technical Support:

• Support online banking services by assisting with account setup and navigation.
• Handle calls related to fraud or identity theft, prioritizing client satisfaction.
• Maintain a high-speed internet connection for remote work.

Compliance and Collaboration:

• Assist clients with service charges, account history, and transaction issues while complying with regulations.
• Refer clients to specialized financial services when appropriate.
• Collaborate with team members to ensure consistent, exceptional client service.