Support a diverse customer base by ensuring a seamless onboarding experience and responding to customer inquiries.
Work cross-functionally with Sales, Product, and Finance to deliver a seamless experience for key customer programs and strategic partnerships.
Desire to support impactful programs.

Impact You’ll Own:

Manage a high-volume of accounts, utilizing Zendesk and internal CRM tools to maintain a seamless customer experience
Create and deliver custom usage reports for accounts, helping customers understand their ROI through data
Coordinate internal alignment and respond to bid requests, ensuring accurate and timely provisioning

What You Bring:

Attention to detail and organizational skills; ability to manage multiple tasks across time zones and global stakeholders, adapting to diverse cultures
Comfort with data and reporting tools
Proficiency with geospatial data formats and concepts, including GeoJSON, Shapefiles, and coordinate reference systems

Planet

Planet designs, builds, and operates the largest constellation of imaging satellites in history. They deliver an unprecedented dataset of empirical information via a revolutionary cloud-based platform. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

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