Job Description
Provide consistently magical customer service across all customer service channels. Exceed customer expectations by developing creative solutions to problems and working across teams to solve them. Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item. Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible. Facilitate feedback loop with other internal teams such as Merchandising, Technology, and Product Development. Support the Customer Strategy and International Digital team with small projects and translations. Gain insight into all aspects of the business and develop exposure to various teams.
About Reformation
Since 2009, Reformation has been on a mission to bring sustainable fashion to everyone.