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Role Overview:
- Prevent fraud and protect customers' money in real time.
- Take decisive action to stop scams and secure funds.
What You'll Do:
- Investigate flagged transactions and make release or block decisions.
- Guide customers through fraud situations with empathy.
- Triage cases and manage account integrity.
What We're Looking For:
- Experience in banking, financial services, or law enforcement.
- Excellent communication and telephony skills.
- Independence and decisiveness under pressure.
Benefits:
- £16,620–£21,360 per year pro rata plus incentives.
- £1,000 learning budget and home office setup.
- 11-week training and team support.
Monzo
Monzo is a UK digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and credit cards. It's known for its award-winning customer service, inclusive culture, and focus on solving customers' financial problems.