Customer Success Executive- Banking

As a trusted customer advisor, the Customer Success Executive (CSE) owns the post-sale customer relationship and aims to increase customer satisfaction and drive retention. CSEs demonstrate a strong understanding of customer industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers. This role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer’s platform and capability are ready for expansion. They play a pivotal role in resolving escalations and mitigating risks.