Job Description
Support Operations: Handle incoming inquiries through Zendesk, ensuring accurate and timely responses; Resolve issues related to global employment, compliance, payroll, and employee support; Escalate complex issues to the appropriate tiers or departments when needed. Collaboration: Collaborate with internal teams and external stakeholders to resolve queries and maintain clear documentation of issues and resolutions to ensure seamless handoffs. Process Improvement: Provide feedback on workflows and support processes to enhance efficiency and service quality. Knowledge Management: Stay up-to-date on global employment laws and company policies to provide accurate guidance.
About RemoFirst
RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist.