Job Description
The Production Support Engineer will be responsible for triaging and resolving application issues, configurations, and bugs across various platforms, including Salesforce, AWS Managed Services, APIs, EHR systems, and ETL/Data Pipelines. This role requires strong technical skills, problem-solving abilities, and a customer-focused mindset.
Key Responsibilities: Monitor and maintain the health of applications and systems. Triage and resolve application issues, configurations, and bugs in a timely manner. Collaborate with development and operations teams to identify root causes and implement fixes. Manage and support integrations between Salesforce, AWS Managed Services, APIs, EHR systems, and ETL/Data Pipelines. Perform regular system maintenance and updates to ensure optimal performance. Document incidents, resolutions, and processes for future reference. Provide technical support and guidance to end-users and stakeholders. Participate in on-call rotations to ensure 24/7 support coverage.
About Porter Cares, Inc.
The ideal member of Porter will be a change agent, altering the status quo of healthcare delivery.