Manager, Customer Success

Lead the day-to-day functions and performance of a team of Customer Success Managers, fostering a high-performance culture. Monitor and own key metrics, including churn, renewal rates, and customer health scores. Collaborate with Sales to align and influence expansion opportunities. Collaborate with Product teams to relay customer feedback and influence the product roadmap. Design and implement processes to scale customer success operations efficiently. Leverage data and analytics to predict customer needs and mitigate risks. Initially own a portfolio of a limited number of named accounts.