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As a key member of the executive team reporting directly to the CEO, you will lead our product and engineering vision, strategy, and execution. You will bring a deep understanding of AI's role in streamlining product workflows, prototyping, and accelerating software development. You've successfully scaled B2B SaaS products and teams at growth-stage companies.

Lead the day-to-day functions and performance of a team of Customer Success Managers (CSMs) to ensure each team member achieves KPIs and goals for their named portfolios. Build scalable processes and develops customer journeys that foster adoption, satisfaction, retention and contributes to Net ARR. Monitor and own key metrics, including churn, renewal rates, and customer health scores.

The Software Engineer II takes on a broad scope of responsibility to deliver key solutions for customers and the company. They demonstrate technical leadership by mentoring peers, demonstrating design skills, conducting thoughtful code reviews. In this role, you will begin to see and influence the bigger picture by making design and implementation decisions that balance immediate needs with long-term scalability, reliability, and maintainability.