Customer Operations & Verification Specialist

As a Customer Operations & Verification Specialist, you will be the first line of communication and support for both our Sages and Vendors. Sages are experienced technology leaders who join our platform to share insights with emerging technology companies. You will manage all inbound support through Intercom and play a key role in scaling our support systems through thoughtful automation, AI tooling, and a robust knowledge base. You will also own our Sage verification process by using internal tools and your own judgment. This is a detail-heavy, people-centric role that requires empathy, creativity, and a problem-solving mindset. You will also act as the voice of the customer internally, surfacing insights and collaborating across teams to improve the product and customer journey. If you’re energized by delivering thoughtful customer experiences, improving operations with AI, and helping shape the growth of a startup, we would love to hear from you!