Client Success Manager

As a Client Success Manager, you will lead end-to-end onboarding for new clients, ensuring a seamless handoff from Sales through implementation. Coordinate with internal teams, provide training and documentation, and set expectations for ongoing support. You will also develop and deliver engaging training to help customers confidently use HONK’s platform and services. Drive account growth by identifying cross-sell and upsell opportunities within your portfolio. Facilitate regular working sessions with client contacts to provide hands-on support, address roadblocks, and share platform best practices. Track and report on essential KPIs and conduct strategic account reviews.