Business Support Associate

The Business Support Associate I is responsible for communicating with customers and appropriate customer headquarter personnel to resolve customer and vendor inquiries. The Business Support Associate will also collaborate across multiple business units to resolve customer issues and ensure customer success. Responsibilities include serving as the primary point of contact for customer issues related to purchase orders, ordering patterns, lead time, shortages/overages, OTIF, inventory, replenishment, pricing, and logistics. Support an assigned book of business managing tasks such as PO support, new item forms, portal entries, and logistics support. Analyze ordering trends, OTIF, and late orders for the assigned book of business. The candidate will track and resolve PO issues, ensuring timely communication of changes to the customer and account manager. Utilize multiple data sources and reporting tools, including Excel and Power BI, to create and monitor shipments and inventory reporting. The effective candidate will collaborate effectively with cross-functional teams, including Supply Chain, Logistics, Sales, and Marketing, to develop comprehensive Customer Success plans. The associate will own and monitor new item and new customer distribution for the assigned book of business and remain agile and able to pivot quickly in a fast-paced environment.