Client Success Lead

We’re looking for a Client Success Lead to own and elevate the post-sales experience for our customers. In this role, you’ll be the trusted advisor to some of our most strategic clients — ensuring successful onboarding, ongoing value delivery, and long-term partnership growth. This is a cross-functional position where you’ll work closely with product, engineering, and sales to advocate for customer needs and ensure Conduit delivers exceptional results. You will Own the end-to-end customer relationship post-sale: onboarding, activation, engagement, and retention. You'll also serve as the strategic point of contact for clients, providing guidance, troubleshooting, and support. You will collaborate with product and engineering to represent the voice of the customer and influence roadmap decisions. You will also drive usage, adoption, and satisfaction through proactive outreach and education.