Technical Account Manager

This position involves:

• Analyzing support trends and customer usage patterns to identify optimization opportunities for paid support clients.
• Developing proactive solutions and recommendations to prevent recurring issues.
• Creating customer-specific guidance and best practices to improve system utilization and ROI.

It also includes:

• Collaborating with customers to implement preventative measures and process improvements.
• Contributing to value-added service offerings and premium support methodologies.
• Serving as a strategic advisor who helps paid support customers achieve better outcomes.

And the opportunity to:

• Work within the Value-Added Services team.
• Partner with Customer Success teams to ensure alignment between strategic support initiatives and customer relationship goals.
• Implement proactive measures that demonstrate the value of their premium support investment.