Sr. Manager - North America Customer Support

Mitek is seeking a hands-on, strategic leader to head Mitek’s North America Customer Support team. This individual will lead frontline support for critical products including MiVIP, Mobile Deposits, and Check Fraud Defender (CFD), ensuring excellence in service delivery, team coaching, and operational maturity. You will partner closely with Support and Success leadership to provide hands-on, experienced leadership. You will coach and develop team members, assess product and operational gaps, deploy and monitor efficacy of processes and tools, and explore intelligent automation opportunities. The leader will drive cross-functional alignment, foster a culture of collaboration and accountability, and unite the team around shared goals and KPIs to maximize scalable customer impact. You will serve as the primary support liaison for strategic accounts, and act as Zendesk system owner in NA, to drive automation, reporting, and workflow design and optimization.